NOT JUST A PRETTY FACE
Smarter than your average bear - and fresher than everyone else. Made fresh to stay fresh, our kibble looks good, tastes good and creates good, too!
Pawpacks seal our honest goodness in 100% recyclable packaging - protecting our planet and keeping pups happy.
TAILOR-MADE MEAL PLANS
Fresh, flavourful - and made just for them! Give your dog the treats they love, that treats them right – food that fits their wants and meets their needs.
Share a few doggy details in our Fetched Quiz, and we’ll personalise a meal plan to suit your pooch.
Nothing airy going on here!
We keep fresh air out of our fresh food.
Oxidisation is when chemicals in the food are affected by oxygen, lowering the food’s taste, feel and nutritional value.
With a big bag of kibble, they might eat stale food every month. With Fetched, they eat fresh food, every time.
CAN YOU SOLVE THIS CRIME?
Feel like playing detective? Our teams have been working on a case that’s close to our heart - and we’ve been sniffing out the evidence for a long time…
FRESH FOOD HAS GONE MISSING.
We searched high. We searched low. But fresh, healthy, delicious dry dog food was nowhere to be found… Until Fetched.
Here’s what we know:
The unregulated pet food industry is in shambles!
Multi-national corporations – the big dogs of the business – are dog-walking the industry into disaster.
Big brands sell big bags of kibble, with smaller brands forced to follow.
The result? 30kg bags of sub-standard dog food are filling the stores.
Packed full of unhealthy fillers and misleading packaging information, there’s no consideration for the freshness of the product – or the impact on our puppers.
The true crime of it all? Our pooches are eating stale food.
It’s time to bring FRESH back to our furry friends.
While big pet food brands move big volume in conventional, inconvenient ways. Here at Fetched, we’re all about moving big QUALITY in an unconventional, oh-so-convenient way!
We’re changing the way we feed our best friends, one PawPack at a time.
Don’t believe us? Investigate for yourself.
Try Fetched, and if your dog doesn’t like it, we’ll refund your box.
SO, WHAT’S IN FETCHED KIBBLE?
ROO & LAMB
26% of lean, mean 100% Aussie roo & lamb. This tasty protein gives your pooch all the goodness they need day after day, while still helping them cut their mean beach bod.
THE SUPER FOODS
Peas, carrots, spinach, alfalfa, tomato, blueberry, cranberry, & apple contain natural antioxidants that maintain good health and support the development of a strong immune system (we all like a solid stool, right?
THE GOOD OILS
Sunflower, flaxseed, fish, and emu oils provide essential fatty acids (Omega 3 & 6) to help maintain healthy skin, brain development, and a shiny coat.
All fresh, no filler! You won’t find cheap grain in this kibble. We use Faba Beans & Chickpeas – a healthy grain-free starch that gives your pooch great energy and fibre that’s key for their digestive health.
SO HOW DOES THE SUBSCRIPTION WORK?
Tell us a little bit about your pooch
Our furbabies' individual needs are unique. That's why we designed the Fetched quiz; to capture the essential information about your pooch, so we can deliver an optimised meal plan specific to their needs.
We optimise their meal plan
It's optimisation time. Using the information you've given us about your pooch, our proprietary algorithm will calculate their unique meal plan, saving you the hassle of portion control, forever.
It arrives at your door, like clockwork
And that's that! As soon as you sign up for your Fetched dog food subscription, the boxes will arrive at your door step like clockwork, so you'll NEVER run out of kibble again.
STILL HAVE QUESTIONS? FIRE AWAY
There are so many reasons why The PawPack is preferred. Refer to "The PawPack" page to read more about our unique dog food pouches.
Don’t worry – you’ll never run out. Each box contains 46 PawPacks with a paw-tioned out meal plan for your individual dog’s requirements. So, a big dog will get a box more frequently than a small dog (and vice versa). We auto-ship your subscription dog food to make sure the next box lands at your door just before the last one runs out.
Your payments are as regular (and reliable) as we are. Payments are set up to go out just before your next box gets sent. You will get an email 3 days before the payment comes out of your account. This is so you are always aware of the payment happening, and you know your next dog food home delivery will be on the way shortly.
Yes, your next box just turns up! When you’re getting down to your last few PawPacks, you can expect a knock on the door from a smiling courier very soon! We will let you know via email a few days before your pet food subscription is shipped just to keep you in the loop.
Set-up is simple, just like our system! When you first sign up, you’ll receive an email inviting you to activate your account. Follow the email’s instructions to set up your account, then you can access your account via the “Sign in” button at the top of the navigation bar on the website. Once you have access to your account, you’re in total control of your subscription.
Whoops! Has someone been powering through their PawPacks? Sounds like someone may be getting a bit more tucker than they need 😉 We all crave that “little bit more” from time to time - and fair enough if your pup is being a bit more active, you’ve got to keep them fed with dog food high in protein! We also know it's hard to stop telling others about how amazing your dog food subscription is… and giving them your PawPacks to try! All of a sudden you don’t have enough. Not to worry – we’re here for you. Jump on to your account and send us a message. We’ll get your dog food delivered on the double (if this happens on a weekend or public holiday, remember it will be sent the next business day).
Life happens. If a change of circumstance means you need to change your plan, that’s ok! On your dashboard, you’ll find a section named Manage My Subscription. There, you have the ability to cancel, pause or skip your Fetched dog food delivery.
Is your family growing? Yay! To add another dog, simply walk through the original process on our homepage and complete all of the details for your new dog.
Trust us – we’ve been there. We’ve worked hard (collaborating with nutritionists and other experts) to create a cuisine that works for everyone – with GREAT results! We believe we’ve developed the best well-balanced dog food - healthy, nutritional, and ethically …. but we understand that it may not work for all dogs! At the end of the day, our pups are just like us –we all have different tastes! So, if there is something that doesn’t work for your pooch, we would love to hear about it! Feedback from you helps us with product development in the future, and we are always working to improve our recipe and create new varieties for pet food online. Check our ingredients page out here.
Every pooch is different – and we love them for it. We set up each dog with their own feeding plan, sending them each their own box of PawPacks (makes them feel extra special ♥) with their own delivery schedule (combining shipments where possible).
ASAP – always!
Your first order – we get this one happening straight away for you, the day we receive your order if it is placed before midday it will be sent out that day. If it is after midday it will have to wait till the next… the courier driver doesn’t seem to stop even with the warehouse dog chasing him up the road sometimes.
Recurring orders – our system automatically notifies us when you need another box, you will then receive an email with a notification 3 days before a scheduled order so that you've got time to check your PawPacks, do a quick count and make sure you have enough to get you through and if you need to make some changes you can. If your repeat order day falls on a Saturday or Sunday, it will be dispatched Monday morning.
You care about our world. We do too! We are always looking at ways to reduce our carbon paw-print. Our dog food is natural – and we want our packaging to be too! Your premium dog food (made in Australia) is packaged in a fully recyclable carton that you can use in your usual kerb-side recycling bin and the PawPacks are made from eco-friendly recyclable plastic that can be returned to any local store that has a plastic recycling station.