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PawPacks are the most convenient and freshest way to feed our dogs. Say goodbye to bulky bags that smell out the laundry and go stale in the first week. Just open a PawPack as required, pour into the bowl and dispose of the 100% recyclable little bag in your local soft plastic recycling.

Each box contains 46 PawPacks with a pawtioned out meal plan for your individual dogs requirements. So, a big dog will get a box more frequently than a small dog. We auto ship to make sure the next box lands at your door just before the last one runs out.

We like to keep things simple and fair. If your shipping cost is under $15, it’s on us — free shipping! If it costs more than $15 to ship your order, we’ll still cover the first $15, and you’ll just pay the difference. For example, if your shipping comes to $22.75, you’ll only pay $7.75.

No surprises, just good food delivered straight to your pup — anywhere in Australia.

Payments are set up to go out just before your next box gets sent. You will get an email 3 days before the payment comes out of your account so you are aware of the payment happening and know that your next box will be on the way shortly.

You shouldn't run out before your next box arrives! Yes, your next box just turns up, when you’re getting down to your last few PawPacks you can expect a knock on the door from a smiling courier very soon! – we will let you know via email a few days before your box is shipped just to keep you in the loop.

Just sign into your account to edit your subscription! Whether you want to pause temporarily, skip your next delivery or cancel your subscription, this is all managed from your personal account dashboard!

To add another dog, you simply walk through the same calculator on the subscription page and complete all of the details for your additional dog.

We have worked hard with our nutritionist to develop an extremely well balanced, nutritional, ethically sourced product, but we understand that it may not work for all dogs. At the end of the day they are just like us humans, we all have our differences. So if there is something that doesn’t work for your pooches diet we would love to hear from you as this helps us with product development in the future, and we are always working to improve our recipe and create new varieties. 

Every pooch is different, so we set up each dog with their own feeding plan and send them each their own box of PawPacks (makes them feel extra special this way as well ♥) with their own delivery schedule.

First order – we get this one happening straight away for you, the day we receive your order if it is placed before midday it will be sent out that day. If it is after midday it will have to wait till the next… the courier driver doesn’t seem to stop even with the warehouse dog chasing him up the road sometimes. 

Recurring orders – our system automatically notifies us when you need another box, you will then receive an email with a notification 3 days before a scheduled order so that you've got time to check your PawPacks, do a quick count and make sure you have enough to get you through and if you need to make some changes you can. If your repeat order day falls on a Saturday or Sunday, it will be dispatched Monday morning.

We care too and are always looking at ways to reduce our carbon pawprint! The carton is fully recyclable in your usual kerbside recycling bin and the PawPacks are made from eco-friendly recyclable plastic that can be returned to any local store that has a plastic recycling station.