Terms of Service

Last updated: 5 August 2026

1. About these Terms

These Terms of Service govern your access to and use of fetchedco.com.au, including your purchase of products and subscriptions from Fetched Co.

The website is operated by FLIP OUT AUST PTY LIMITED, trading as Fetched Co (ABN 68 687 226 848), referred to in these Terms as “Fetched Co”, “we”, “us” or “our”.

By accessing our website, creating an account, placing an order or starting a subscription, you agree to these Terms. If you do not agree, you must not use the website or purchase our products.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including your rights under the Australian Consumer Law.

2. Eligibility

You must be at least 18 years old and legally capable of entering a binding agreement to place an order or create a subscription.

If you use the website on behalf of another person or organisation, you confirm that you have authority to accept these Terms on their behalf.

You are responsible for ensuring that the information you provide is complete, accurate and current.

3. Products and information

Fetched Co sells dog-food products, including one-off boxes and recurring subscription orders.

We take reasonable care to ensure product descriptions, photographs, ingredients, nutritional information, prices and availability are accurate. Colours, packaging and product appearance may vary slightly from images displayed online.

Product packaging, ingredients or formulations may change from time to time. You should always review the information and instructions supplied with the product before feeding it to your dog.

Information on our website is general information only and is not veterinary, medical or nutritional advice tailored to your dog. Every dog has different dietary needs, health conditions and sensitivities. You are responsible for deciding whether a product is suitable for your dog and should consult a qualified veterinarian when appropriate.

If your dog becomes unwell or experiences an adverse reaction, stop using the product and seek veterinary advice.

Nothing in this section limits our obligations or your rights under the Australian Consumer Law.

4. Orders

When you place an order, you are making an offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges that we received your order but does not necessarily mean that we have accepted it. We may accept or decline an order for legitimate reasons, including:

• a product being unavailable;

• an obvious pricing or description error;

• suspected fraud or unauthorised payment;

• delivery being unavailable to the supplied address; or

• a quantity restriction disclosed on the website.

If we decline an order after payment has been taken, we will refund the amount paid for the affected order.

Once an order has been processed or dispatched, it may not be possible to change or cancel it. Your rights under our Return and Refund Policy and the Australian Consumer Law remain unaffected.

5. Prices and payment

All prices are shown in Australian dollars and include GST where applicable, unless stated otherwise.

Delivery charges and any other applicable fees will be displayed before you complete your purchase.

You authorise us and our payment providers to charge the payment method selected at checkout for your order, including recurring subscription charges where applicable.

You must ensure that you are authorised to use the selected payment method and that sufficient funds are available.

If an obvious pricing error occurs, we may contact you and give you the option to proceed at the correct price or cancel the affected order for a full refund.

Discounts, promotional codes and special offers are subject to any additional conditions stated with the promotion. Unless otherwise specified, promotions cannot be combined, exchanged for cash or applied retrospectively.

6. Subscriptions

When you start a subscription, you authorise Fetched Co to automatically create recurring orders and charge your selected payment method at the frequency and price disclosed before checkout.

Your subscription will continue until you pause or cancel it.

You may pause or cancel your subscription at any time through your customer account or by contacting info@fetchedco.com.au. Your request must be received before the next order is processed to prevent that order from being charged and dispatched.

Pausing or cancelling a subscription does not automatically cancel an order that has already been processed. Once processed or dispatched, an order cannot be cancelled solely because you changed your mind. This does not affect your rights where a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.

If a recurring payment is declined, we may retry the payment, ask you to update your payment details, delay the order or pause the subscription. We will not charge an undisclosed penalty merely because a payment fails.

We may change a subscription’s price, delivery frequency or other material terms by giving reasonable advance notice. Changes will apply only to future orders. Before a material change takes effect, you may cancel the subscription without a cancellation fee.

We may discontinue a subscription product or end a subscription for a legitimate reason. If we do so, we will provide reasonable notice where practicable and refund any payment collected for products that will not be supplied.

7. Delivery

We currently deliver to eligible addresses within Australia, subject to the delivery availability shown at checkout.

Delivery estimates are estimates only. Delays may occur because of carrier disruptions, severe weather, remote delivery conditions or events outside our reasonable control. We will take reasonable steps to keep you informed of a material delay.

You must provide a complete and accurate delivery address and any information reasonably required to deliver the order safely.

If an order cannot be delivered because the address or delivery information you provided was incorrect or incomplete, you may be responsible for reasonable redelivery costs. We will not charge costs resulting from our own error.

Risk in a product passes to you when it is delivered to the nominated address, except to the extent otherwise required by law.

If an order is missing, damaged or incorrect, contact info@fetchedco.com.au as soon as reasonably possible.

8. Product storage and safety

You must follow all storage, handling, best-before and feeding instructions supplied with the product.

Do not use a product if its packaging is open, damaged or compromised when delivered, or if you reasonably believe the product may be contaminated or unsafe. Contact us promptly and retain the product and packaging where it is safe to do so.

Fetched Co is not responsible for a problem caused by improper storage, handling or use after delivery, except to the extent that we caused or contributed to the problem or are otherwise responsible under applicable law.

9. Returns, refunds and consumer guarantees

Returns, replacements and refunds are handled under our Return and Refund Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and seriousness of the failure.

Our Return and Refund Policy forms part of these Terms. If there is an inconsistency between that policy and your rights under applicable law, your legal rights prevail.

10. Accounts

You may need to create an account to manage orders or subscriptions.

You are responsible for:

• keeping your login details confidential;

• taking reasonable steps to prevent unauthorised access;

• ensuring your account information remains accurate; and

• notifying us promptly if you suspect unauthorised use.

We may suspend access to an account where reasonably necessary to protect you, Fetched Co or others from suspected fraud, security threats or unlawful activity. Where appropriate, we will notify you and provide a reasonable opportunity to resolve the issue.

11. Acceptable use

You must not use the website:

• for an unlawful, fraudulent or misleading purpose;

• to interfere with the website’s security or operation;

• to introduce viruses, malicious code or harmful technology;

• to gain unauthorised access to any system, account or information;

• to scrape, harvest or copy data using automated means without permission;

• to infringe another person’s intellectual-property, privacy or other rights; or

• to place fraudulent orders or misuse promotions.

We may restrict access where we reasonably believe these Terms have been materially breached or doing so is necessary to protect the website, our customers or our legal rights.

12. Intellectual property

Unless otherwise stated, all content on the website—including text, branding, logos, graphics, photographs, videos, product names, designs and software—is owned by or licensed to Fetched Co and is protected by applicable intellectual-property laws.

We grant you a limited, personal, non-exclusive and revocable licence to access and use the website for lawful, non-commercial purposes.

You must not reproduce, modify, distribute, sell, license or commercially exploit website content without our prior written permission, except where permitted by law.

13. Reviews and submitted content

If you submit a review, photograph, comment or other content to us, you confirm that:

• you created it or have permission to submit it;

• it does not infringe another person’s rights;

• it is not unlawful, defamatory, deceptive or offensive; and

• it does not contain malicious code or confidential information.

You retain ownership of your content. You grant Fetched Co a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for operating and promoting our business. You may withdraw this permission for future promotional use by contacting us, although withdrawal will not affect uses already lawfully made.

We may moderate or remove submitted content where we reasonably believe it breaches these Terms or applicable law.

14. Third-party services and links

Our website may contain links to or integrations with third-party services, including Shopify, payment processors and delivery providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for independently operated third-party websites or services, except where applicable law makes us responsible.

A link does not necessarily mean that Fetched Co endorses the third party or its content.

15. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

By using the website, you acknowledge that information may be processed by service providers reasonably required to operate our store, process payments, deliver orders and provide customer support.

16. Website availability

We aim to keep the website accurate, secure and available, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify parts of the website for maintenance, security, operational or legal reasons. Where practicable, we will minimise disruption.

17. Liability

Nothing in these Terms excludes, restricts or modifies:

• your rights under the Australian Consumer Law;

• liability that cannot lawfully be excluded or limited; or

• any other mandatory rights or remedies available under applicable law.

To the extent permitted by law, Fetched Co is not liable for loss caused solely by:

• your misuse of a product;

• your failure to follow clear storage, handling or feeding instructions;

• inaccurate information supplied by you; or

• an event outside our reasonable control that we could not reasonably prevent.

Any limitation in these Terms applies only to the maximum extent permitted by law.

18. Changes to these Terms

We may update these Terms to reflect changes to our products, business practices, website or legal obligations.

Updated Terms will be posted on this page with a revised “last updated” date. Changes will apply prospectively and will not remove rights that have already accrued.

If a change materially affects an active subscription, we will provide reasonable advance notice and allow you to cancel before the change applies.

19. Severability

If a provision of these Terms is found to be invalid, unlawful or unenforceable, it will be read down to the minimum extent necessary or removed. The remaining provisions will continue to operate.

20. No waiver

If we do not immediately enforce a right under these Terms, that does not mean we waive that right.

21. Governing law

These Terms are governed by the laws of Australia and the applicable laws of the Australian state or territory in which Fetched Co is based.

Nothing in this section prevents you from exercising any right to bring a claim in another jurisdiction where that right is available under applicable law.

22. Contact us

Questions about these Terms may be sent to:

Fetched Co
Operated by: FLIP OUT AUST PTY LIMITED
ABN: 68 687 226 848
Email: info@fetchedco.com.au
Address: Orange, NSW
Website: https://fetchedco.com.au